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4月22日

Paula Watch: Can studying Human Resource Management prepare you for Sir Alan?

 

The current success of Paula Jones on the Apprentice has certainly raised the profile of Human Resources professionals. Paula completed an MA in Industrial Relations and Human Resource Management at Keele University in 2002. One of her former tutors, Dr. Steve French, senior lecturer in Industrial Relations and Human Resource Management at Keele, outlines some of the key skills and knowledge, which Paula gained from her studies and how this should equip her in her quest to become Sir Alan Sugar's Apprentice.

The central problem facing each candidate on the Apprentice can be seen to relate the key HR issues of the appraisal and subjective measurement of performance. While it is the performance of the team in each weekly task that is initially assessed, there is also a second round individual assessment of the candidates within the losing team. Sir Alan's decision to fire a candidate is based, essentially, on second hand subjective appraisals of his advisers and the candidates. Having studied the application of such procedures in the workplace arenas of recruitment and pay systems, Paula should be aware of the potential pitfalls of subjective selection and performance management and this should inform her behaviour.

A second area where Paula may draw upon her studies is in the case of working in teams. Again her experiences from the course she did at Keele will be of the need to work effectively in small teams to undertake tutorial work (while being assessed individually), linked with her studies of negotiations, conflict and compromise. Identifying the different strengths and weaknesses of fellow candidates during each task, the degree of control they can exert over other team members, the personal conflict between team members and the tensions between shared and individual goals can all be related to the study of individualised and collective negotiations at work.

A third area where Paula will hopefully be aided by her academic background relates to placing individual activities in a wider context. She will have learned on her Masters how the decisions of managers and workers are not made in isolation, but depend upon a complex interplay of political and economic factors which shape the workplace context. Thus, although one of Paula's major strengths might be as a skilled HR professional who helps facilitate team working, she will also be able to link the operation and management of teams with the wider market based demands of task to generate profit.  

But perhaps the most important knowledge Paula should have gained from her studies is into the corrosive nature of arbitrary management and the alternative approaches to management. The process of intense individual competition between candidates, the subjective process of assessment and dismissal without recourse to appeal are all characteristic of a culture of macho management based upon fear. It is to be hoped that if Paula is to be successful, the main attributes that she could bring from her background in HRM and Industrial Relations at Keele would be the need for meaningful employee rights to participation in decision making, procedural justice and a management approach which seeks to strengthen and support workers' activities, rather than cajole through policies of divide and rule.

Paula Watch: HR manager Paula Jones gets fired from The Apprentice

 

The HR community has woken up to a dark day as HR manager Paula Jones was mercilessly fired last night by Sir Alan Sugar on the BBC's The Apprentice.

 

Paula was plucked from the shadows of her previous performances by Sir Alan to lead her team, Empire, in the beauty and body care task.

The premise was simple: make a beauty product using natural ingredients and sell it. Thrilled Paula, immediately popped on her motivation hat, exclaiming: "I'm really glad I'm here. I'm really chuffed with my team. I couldn't have picked better."

Coming from a local council HR role in her home town of Walsall in the West Midlands, Paula claimed: "People from the public sector often don't get the respect they deserve but there is absolutely no reason why I can't stand shoulder to shoulder with anyone else from the business world."

Paula took charge right from the beginning coming up with the name of the product (Rock Poole) and after dispatching three of her minions to gather seaweed from rock pools (in Poole) to make soap, she and Yasmina set to the task of sniffing perfumes to mix into the soap ("This one smells like Tequila and dog").

Unfortunately, it was at this early stage our girl made the teeny, tiny, barely noticeable oversight of confusing cedarwood oil (costing £26 per kilogram) with sandalwood oil (coming in at £1,200 per kilogram). Whoops.

The girls poured generous amounts of the latter into their soapy concoction and Paula -  who had made it clear from the start she didn't know much about costs - estimated the production costs to be "about a fiver" when in fact she had incurred a spend of £700.

The product sell went well. At Portobello Road market Paula - decked out in designer sunglasses, motivating and encouraging her team throughout - flogged all her soap and even hiked up the prices due to demand, despite the fact the team had been giving a stall right next to a stinky, fast food van selling bratwurst. ("Sniff some shower gel to cover the smell of onions, anyone?")

But by this stage it was too late and the massive production costs incurred put the team into a deficit of £68 and they lost the task.

Paula and her team were dispatched to some greasy spoon to lick their wounds and apportion blame, while the other team and their ‘flukey' leader Nural were sent to a Japanese sushi bar to drink cocktails and contemplate who would get the ‘sake'.

But as the nation's HR professionals sat on the edges of their seats and Sir Alan's finger pointed towards Paula, and Ben ‘I got a scholarship to Sandhurst' Clarke prepared to "rip her to shreds", the age-old debate of the role of HR in the workplace came into play.

Sir Alan said: "You are a human resources manager - but you can't say you can't do numbers, you can't do this or you can't do that. You know how to work out a redundancy package on a calculator, don't you?

"You made a fatal mistake. You're fired!"

A lesson to us all: Paula was up for the challenge: she created and designed a great product, she had a strategy and she motivated and engaged her team - great HR traits. But when it came to cost she took her eye off the ball and it led to her downfall.

Paula Jones was fired just as she was coming into her own. It seems she had more to give to the competition. She may have lost this battle, but she has proved to the business world HR can be a strategic business function and I doubt we have seen the last of HR's own Apprentice.

4月12日

经历中部英格兰

具体景点我就不说了,大家都知道,中部的英格兰实在没啥好看的。不过,几天在途的感觉还是瞒有意思的:
 
  • 老公在伯明翰被一个长得极其“善良”、“和蔼”的英国老太太骗了一英镑,钱虽不多,但过程有一点好笑:我们逛完打算付钱准备开车走人,这老太太说这里的机器坏了,并拉着老公的手带他去另一个付钱的地方,老公居然跟着去(看她善良),结果人家硬从他手里抢一英镑。。。。。。。。所以英国人也信不过;
  • 高速公路上欣赏不同牌子的车,虽然自己的车小了一点,想像一下自己下一辆车总行吧。。。。。。。。。
  • 高速公路上还瞒有有规律的嘛,我们一般走中间道,左道大多都是货车或是低档车,右边总是跑宝马、奔驰等高档车(限速好像对他们没啥用嘛),说明我们的车不算太差啦;
  • 高速上的生死时速:有两辆车相互抢道,前一辆就不让后一辆,在英国此景致倒也瞒难看到的,很有意思,逗着我们后面的车一边开,一边哈哈大笑;
  • 旅游时最喜欢看狗,我喜欢大狼狗类型的,所以见到其他小个头的,我最爱叫他们:侏儒狗!老公说我歧视!?
  • 利物浦是我去过那么多的欧洲城市中觉得最丑的!!!难以形容有多难看,一会现代建筑,一会破旧得。。。。。。很多房子是暗红色,而且好像很脏的样子,真的历史太久?
  • 相对来讲,比较喜欢曼城和伯明翰,YORK一般般啦。
  • EASTER HOLIDAY误打误撞进了教堂做礼拜,本来只打算看看YORK 大教堂而已,看到一堆人往里钻,好奇心促使自己也跑了进去,哭啊,人家都是诚心做礼拜的,人巨多,鸦雀无声,真不知道走好,不走好,只好硬着头皮,结果自己的皮革登登登的逛响,搞得所有人齐刷刷地看着我们,教主正好还在洒圣水,我俩汗啊~~~~